Privacy Policy

Information We Collect

We may collect your name, email address, telephone or mobile phone number, company or organization name, contact and account information, support request and service ticket information, device, computer, network, or technology-related information relevant to services we provide, appointment and scheduling information, billing and transaction-related information, communications you send to us, SMS opt-in and consent information, and other information you voluntarily provide.

How We Collect Information

We may collect information when you complete a website form, submit a support request, contact us by telephone, email, or text message, become a customer, enroll in a service, schedule an appointment or service visit, communicate with our support team, provide information during service delivery, or voluntarily opt in to receive SMS communications.

Where SMS consent is requested through a website form, consent is obtained through a separate opt-in disclosure. SMS consent is voluntary and is not a condition of purchasing goods or services.

How We Use Your Information

We may use personal information to provide, maintain, support, and improve our services; respond to customer inquiries and support requests; create, manage, update, and resolve service tickets; communicate regarding appointments and scheduled services; provide service, account, and operational notifications; communicate regarding the receipt, progress, or resolution of a support request; process transactions; administer customer accounts; maintain service and customer records; protect our customers, systems, services, and business operations; and comply with legal and regulatory obligations.

How We Share Information

We do not sell your personal information. We do not share personal information with third parties for their independent marketing or promotional purposes.

We may disclose information to service providers that perform essential business or technology functions on our behalf when reasonably necessary to provide our services. We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our customers, business, systems, rights, or safety.

SMS consent, SMS opt-in information, and mobile phone numbers collected for SMS communication purposes are not sold or shared with third parties or affiliates for their marketing or promotional purposes.

SMS Communications

Participation in our SMS program is voluntary. If you opt in, you may receive service-related text messages from dnb tec or dnbprotec. These messages may include support ticket receipt confirmations, ticket progress or status updates, ticket resolution notifications, appointment confirmations or updates, service notifications, account-related communications, and responses to customer-initiated support communications.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. You may request assistance by replying HELP.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of electronic transmission or storage can be guaranteed to be completely secure.

We may retain personal and service-related information for as long as reasonably necessary to provide services, maintain customer and business records, meet contractual obligations, resolve disputes, protect our systems and customers, and comply with applicable legal requirements.

Your Choices

You may contact us to request that we update or correct certain personal information maintained by us. You may opt out of SMS communications at any time by replying STOP.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal obligations. The effective date displayed above indicates when this policy was last updated.

Contact Us

dnb technologies LLC
dba dnb tec
dnbprotec

Phone: 918-937-9362
Website: dnbtec.com